Tell me if you've heard this one before... Parent and child at the table working on child's homework. Child becomes frustrated and begins to cry Parent becomes equally (or more) frustrated by the tears/the assignment/both. Sound familiar? It's pretty common, but let's ask a new question - what's the upstream problem? Not familiar with the idea of "upstream problems"? It was new to me until very recently - but the best description I've heard is this: There's a town in which every evening a child washes up on the banks of the local river. Every day the fire department rescues the child and is lauded as heroes. One day a new fire chief takes ov...